How can we help?

Account creation, workspace setup, inviting your team, taxpayer onboarding.

• Create your workspace
• Add taxpayers in bulk
• Verify URA, URSB and NIRA details
• Invite users and set permissions

Prepare and file PAYE, VAT, WHT, Excise, Income Tax and other URA returns.

• File your first VAT return
• Prepare the monthly PAYE return
• Correct a rejected submission
• Amend a filed return

Generate PRNs, pay by mobile money, bank or card, and reconcile payments.

• Generate and reuse a URA PRN
• Pay via MTN or Airtel Money
• Set up direct-bank reconciliation
• Investigate a stuck payment

Billing, plan changes, user roles, workspace defaults, locale and formatting.

• Change your subscription plan
• Add extra user seats
• Update organisation details
• Export your audit trail

Multi-factor authentication, password reset, session security and audit log.

• Enable TOTP MFA
• Reset a forgotten password
• Review the audit trail
• Report a security concern

Error messages, slow pages, missing data and workflow issues.

• URA submission failed
• Bank statement didn't import
• Report is missing a transaction
• Browser compatibility checklist