The tax-agency engagement model in Uganda is changing. The spreadsheet-and-email agencies that dominated five years ago are being overtaken by platform-based practices that can scale to 100+ engagements per practitioner.
This post looks at what's actually driving the change, what a modern agency workflow looks like, and the three operational decisions that separate scaling practices from stuck ones.
What's driving the change
Three factors: (1) URA's push toward digitally-signed submissions, (2) client expectation of real-time filing status visibility, (3) agency margin pressure that makes manual work unaffordable.
What a modern agency workflow looks like
A single workspace per agency with distinct taxpayer contexts, role-based access for each engagement, centralised document management, and a filing-calendar that spans the entire client book.
Three operational decisions
1. Standardise onboarding. 2. Centralise document capture. 3. Measure filing-hygiene per client.